Question 1

What to expect as a new patient

Accepted Answer

TeleRare Health acts as the clinical genetics department of your local healthcare institution.

When you are referred for an initial appointment, you will receive an email with a link to log into the TeleRare Health Platform to collect key information before the visit.

This intake process is required to be completed prior to your visit to ensure that your appointment is as focused and useful as possible. It usually takes about 30 minutes to complete, but you can pause and return if needed.

The TeleRare Health Platform will guide you through the process. If you have any questions along the way, please email contactus@telerarehealth.com.(mailto:contactus@telerarehealth.com)

Question 2

Scheduling and other appointment-related issues

Accepted Answer

For scheduling or other appointment-related issues, please contact the local healthcare system which connected you to TeleRare Health.

We are currently accepting new patients only by referral through our partner healthcare systems.

Question 3

Technical issues with the TeleRare Health Platform

Accepted Answer

Please email a detailed description of your issue to contactus@telerarehealth.com.(mailto:contactus@telerarehealth.com) To ensure your privacy, please do not include personal health details in any emails to us.

Question 4

Medical concerns

Accepted Answer

TeleRare Health does not provide emergency services. If you believe you may be experiencing a medical emergency, please call 911 or visit your nearest emergency department.

For non-urgent clinical questions, we encourage you to write them down and bring them to your appointment with the genetics clinician.

Question 5

Other concerns

Accepted Answer

Please email a detailed description of your issue to contactus@telerarehealth.com.(mailto:contactus@telerarehealth.com) For your privacy, please do not include personal health details in any emails to us.

You may also call us at (651) 317-4926 or submit a support request with the form below.

Support Center

Support Request