TELERARE HEALTH® PLATFORM TERMS OF USE 
Effective Date: 11 February 2026 

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These TeleRare Health Platform Terms of Use (“Terms”) form a binding agreement between you (“you,” “your”) and TeleRare Health, LLC (“TeleRare Health,” “we,” “us,” or “our”) regarding your use of the TeleRare Health platform, websites, mobile applications, and related services that we operate (collectively, the “Platform”). 

These Terms apply to individuals who access or use the Platform as patients of our partner healthcare organizations or as their authorized caregivers or legal representatives. If you are a clinician or staff member using the Platform on behalf of a healthcare organization, your use is also governed by the agreements between TeleRare Health and that organization, which control in the event of a conflict. 

Please read these Terms carefully before using the Platform. By creating an account, accessing, or using the Platform, you acknowledge that you have read, understand, and agree to be bound by these Terms. If you do not agree, do not use the Platform. 

Important: TeleRare Health, LLC does not provide medical care or professional clinical services. Medical services are provided by licensed clinicians employed or contracted by our partner healthcare organizations and medical professional corporations. In case of an emergency, call 911 or your local emergency number. The Platform is not designed for emergency use. 

 

1. Who We Are; Relationship to Professional Corporations and Health Systems 

1.1 Management Services Organization / Platform Operator. 
TeleRare Health, LLC is a management services organization and technology company. We develop, own, operate, and maintain the TeleRare Health Platform. We provide management, administrative, and technology services to professional entities and healthcare organizations that deliver clinical genetics care. 

1.2 Medical Professional Corporations and Partner Health Systems. 
Clinical services accessed through the Platform are provided by: 

• Medical Professional Corporations, including TeleRare Health Medical PC, are independent professional corporations whose clinicians include clinical geneticists, genetic counselors, and advanced practice providers (such as nurse practitioners and physician assistants); and/or 

• Partner healthcare organizations, such as hospitals, health systems, and medical groups that contract with TeleRare Health, LLC to provide genetics services to their patients. 

These professional entities, not TeleRare Health, LLC, are solely responsible for the provision of medical services and for complying with all professional and licensing requirements. 

1.3 No Medical Services by TeleRare Health, LLC 
TeleRare Health, LLC does not practice medicine, nursing, or any other licensed health profession, does not control or interfere with the professional judgment of clinicians, and does not establish a provider–patient relationship with you. Those relationships exist between you and the clinicians and entities that deliver your care. 

 

2. Eligibility and Accounts 

2.1 Eligibility. 
The Platform is intended for: 

• Individuals who are patients of a partner healthcare organization that has contracted with TeleRare Health, LLC for use of the platform and for its partner professional corporations to provide genetics services; and 

• Parents, guardians, or other legally authorized representatives acting on behalf of such patients. 

You must be able to enter into a binding contract under applicable law to accept these Terms. If you are using the Platform on behalf of another person (for example, your child), you represent that you have the legal authority to do so. 

2.2 Account Registration. 
To use certain features of the Platform, you may need to create an account. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. 

2.3 Use on Behalf of a Minor or Another Individual. 
If you create or manage an account for a minor or other person: 

• You represent that you are the parent, legal guardian, or legally authorized representative of that individual; and 

• You agree that these Terms apply to your use of the Platform and to your use of the Platform on that individual’s behalf. 

If your authority to act on another’s behalf changes, you must promptly update the account and notify us and/or the relevant healthcare organization as appropriate. 

 

3. Description of the Platform and Services 

3.1 Genetics Department Services. 
Our partner healthcare organizations may engage TeleRare Health, LLC to operate as or support their genetics department through use of the platform. Through the Platform, patients may access services such as: 

• Genetic counseling visits; 

• Clinical genetics consultations; 

• Visits with advanced practice providers focused on genetics; and 

• Intake questionnaires and other workflows that support these services. 

3.2 Telehealth Visits. 
The Platform may enable audio or video telehealth encounters between you and clinicians employed or contracted by TeleRare Health Medical PC, other medical professional corporations, or by partner healthcare organizations. Section 5 below explains telehealth-specific disclosures and consent. 

3.3 AI-Assisted Intake and Documentation. 
We use artificial intelligence (“AI”) tools to assist clinicians with gathering and organizing information, such as: 

• Telephone-based intake interviews conducted by AI voice agents; 

• Transcription of telehealth visits; and 

• Drafting of clinical notes and summaries for clinician review and approval. 

These tools are intended to support clinicians and do not replace professional clinical judgment. Sections 6 and 9 below describe this in more detail. 

3.4 Health Information Exchange (HIE) Integration. 
TeleRare Health LLC integrates with third-party health information exchange services to retrieve and contribute health information as described in Section 7. 

3.5 Platform Availability and Changes. 
We may add, modify, or discontinue features or functionality of the Platform from time to time. We may also suspend or restrict access to the Platform as needed for maintenance, security, legal, or operational reasons. 

 

4. No Emergency or Urgent Care Services 

The Platform, including any telehealth visits, AI agents, secure messaging, or other communication methods, is not intended for and must not be used for medical emergencies. 

If you believe you are experiencing a medical emergency or if you need urgent medical attention, call 911 or your local emergency number immediately or go to the nearest emergency department. Do not attempt to seek emergency help through the Platform. 

 

5. Telehealth Consent and Telehealth-Specific Terms 

5.1 Nature of Telehealth. 
Telehealth involves the use of electronic communications technologies (such as video, audio, and messaging) to allow clinicians to evaluate, diagnose, counsel, or treat you at a distance. Telehealth may be used in place of or in addition to in-person visits. 

5.2 Potential Benefits. 
Benefits of telehealth may include: 

• Convenient access to specialized genetics expertise; 

• Reduced travel and associated costs; and 

• Improved coordination of care with your other providers. 

5.3 Potential Risks. 
Risks of telehealth may include, without limitation: 

• Technical failures, poor audio/video quality, or connectivity issues that may interrupt or delay care; 

• Incomplete transmission of information that could affect clinical decision-making; 

• Rare but possible unauthorized access to electronic communications despite reasonable security measures; and 

• Situations where telehealth may not be sufficient for a complete examination or diagnosis, requiring in-person follow-up. 

5.4 Location and Licensure. 
Clinicians providing telehealth services are generally required to be licensed in the United States and specifically in the state or jurisdiction where you are physically located at the time of the visit. You agree to accurately report your location before and during telehealth encounters. If you are not located in a jurisdiction where your clinician is licensed, your visit may need to be rescheduled or redirected. 

5.5 Appropriateness of Telehealth. 
Telehealth may not be appropriate for every condition or situation. Clinicians may decide, in their professional judgment, that you should be seen in person or referred elsewhere. 

5.6 Consent to Telehealth. 
By using the Platform and participating in telehealth visits, you: 

• Acknowledge that you have read and understand the information above; 

• Consent to the use of telehealth for the delivery of genetics services; and 

• Authorize the exchange of your health information via telehealth technologies as needed to provide care. 

You may withdraw your consent to telehealth at any time by notifying your clinician or partner healthcare organization, though this may limit your ability to receive services through the Platform. In some states or settings, you may be presented with additional telehealth consent forms; such consents apply in addition to these Terms. 

 

6. AI Intake Agent and AI-Generated Content 

6.1 AI Intake Calls. 
As part of our intake process, we may use an AI voice agent to conduct pre-visit telephone calls. The purpose of these calls is to: 

• Collect and organize your medical history and related information; and 

• Summarize relevant details for review by your clinicians. 

6.2 Identification as AI; No Medical Advice. 
The AI agent is programmed to identify itself as an AI at the start of each call and to explain that it cannot provide medical advice. The AI agent is intended solely to gather and organize information. It is not a licensed clinician, does not practice medicine, and is not authorized to diagnose, treat, prescribe, or make clinical recommendations. 

6.3 Limitations of AI. 
Because the AI system’s behavior is not perfectly predictable, it may occasionally: 

• Make statements that are inaccurate, incomplete, or inappropriate; or 

• Use language that could be misconstrued as medical advice. 

You agree that: 

• You will not rely on anything said by the AI as medical advice; 

• You will direct any questions about your health, diagnoses, or treatment to a licensed clinician; and 

• You will promptly bring any concerning or confusing AI statements to the attention of your clinician. 

6.4 AI-Generated Transcripts and Draft Notes. 
We may use AI tools to generate transcripts of calls or telehealth visits and draft clinical notes or summaries. These materials: 

• May include or be derived from your health information; 

• Are intended only as tools for clinicians; 

• Are not themselves the official medical record; and 

• May contain errors or omissions. 

Clinicians are responsible for reviewing, editing, and approving any AI-generated content before it becomes part of your clinical documentation. Only clinician-reviewed and signed notes and associated data constitute part of your medical record. 

 

7. Health Information Exchange (HIE) and Medical Records 

7.1 Retrieving Information from HIEs. 
We use third-party services to query national and regional health information exchanges for your health information to support your care. Based on the identifiers and information you provide, we may obtain records from a variety of healthcare organizations. 

7.2 Limitations of HIE Data. 
The information we obtain from HIEs may be incomplete, outdated, or inaccurate. For example: 

• Some providers or facilities may not participate in an HIE; 

• Certain records may not be shared with or available in the HIE;  

• Information previously entered by others into the HIE may be inaccurate or mis-coded; and 

• If your past addresses, names, or other identifying details are incomplete or incorrect, some records may not be found. 

You agree that you will continue to share relevant health information directly with your clinicians and that you will not assume that your HIE data is complete. If you see or become aware of inaccuracies, you should notify your clinicians and/or the originating healthcare organization. 

7.3 Contributing Information to HIEs. 
As part of our participation in HIEs and in accordance with applicable law and our agreements with HIE operators, TeleRare Health Medical PC, other medical professional corporations, and/or partner healthcare organizations may contribute data to the HIE, which may include: 

• Encounter information (date, time, clinician, encounter type); 

• Clinician-reviewed and signed clinical notes; and 

• Clinical data, which may include genetic test results and interpretations. 

AI-generated intermediates such as draft notes or raw transcripts that are not part of the official medical record are not typically contributed to the HIE. 

7.4 Control of Data Once Shared. 
Once information is entered into an HIE or a partner healthcare organization’s electronic health record, TeleRare Health, LLC does not control how that information is subsequently accessed or used. Such uses are governed by the rules of the HIE, the policies and Notice of Privacy Practices of the healthcare organization, and applicable law. 

 

8. Genetic Testing and External Laboratories 

8.1 Ordering and Laboratory Role. 
Clinicians may order genetic tests from third-party clinical laboratories. TeleRare Health, LLC does not perform genetic testing itself. The laboratory is responsible for conducting the test, generating results, and managing its own consent and privacy processes. 

8.2 Genetic Test Consent. 
You understand and agree that: 

• Any required genetic test consent will be obtained by the clinical laboratory, not by TeleRare Health, LLC; 

• You are responsible for reviewing and signing any consent forms provided by the laboratory and for providing required samples; and 

• Your medical providers may receive and use your laboratory results as part of or to direct your clinical care. 

8.3 Laboratory Terms and Policies. 
Your use of laboratory services is also subject to the laboratory’s terms and privacy policies. TeleRare Health, LLC is not responsible for the operations, websites, or privacy practices of laboratories that conduct testing. 

 

9. Privacy, PHI, and Security (High-Level) 

9.1 HIPAA and Covered Entities. 
Many of the services provided through the Platform involve protected health information (“PHI”) subject to the Health Insurance Portability and Accountability Act (“HIPAA”). In most cases: 

• Partner healthcare organizations and medical professional corporations, including TeleRare Health Medical PC, act as covered entities under HIPAA; and 

• TeleRare Health, LLC acts as their business associate, processing PHI on their behalf. 

Your HIPAA rights with respect to PHI are described primarily in the Notice of Privacy Practices of your healthcare organization and/or medical professional corporations (including TeleRare Health Medical PC). 

9.2 TeleRare Privacy Policy. 
TeleRare Health, LLC’s separate Privacy Policy explains in more detail how we collect, use, disclose, and protect information (including PHI and other personal information) processed by the Platform. That Privacy Policy is incorporated into these Terms by reference. In the event of a conflict between these Terms and the Privacy Policy regarding data practices, the Privacy Policy will govern. Current and historical versions of the Privacy Policy can be viewed at https://www.telerare.com/privacy.  

9.3 Safeguards. 
We use administrative, technical, and physical safeguards designed to protect your information. However, no system can be completely secure, and we cannot guarantee absolute security. You are responsible for protecting your account credentials and promptly notifying us and/or your healthcare organization of any suspected unauthorized access. 

9.4 De-identified and Aggregated Data. 
We may create de-identified or aggregated data derived from PHI and other information processed by the Platform. We may use such de-identified or aggregated data for lawful purposes, such as analytics, quality improvement, and development of our services, consistent with applicable law and our contractual obligations. 

 

10. Communications, Recording, and Consents 

10.1 Communications with You. 
We and/or your healthcare organization may contact you using the contact information you or your providers supply, including by email, phone, SMS/text, postal mail, and in-app notifications, for purposes such as: 

• Scheduling and appointment reminders; 

• Intake calls (including AI-assisted calls); 

• Follow-up and care coordination; and 

• Platform updates and operational messages. 

Message and data rates may apply. You may opt out of certain non-essential communications as described in our Privacy Policy, though you may not be able to opt out of communications that are required for your care or for compliance purposes. 

10.2 Call and Visit Recording. 
Some telephone calls and telehealth visits may be recorded and/or transcribed for purposes including clinical documentation, quality assurance, training, and compliance. Where required by law, you will be notified of recording and given an opportunity to consent or decline. If you do not consent to a required recording, your visit may need to be rescheduled or conducted in a different manner. All calls with an AI agent are recorded and transcribed as a technical necessity. 

10.3 Your Recording of Visits. 
Local laws may require the consent of all parties to record conversations (“two-party consent” or “all-party consent” laws). You are responsible for complying with applicable laws before recording any call or telehealth visit. You agree not to hold TeleRare Health, LLC or our partners, including our partner healthcare organizations and medical professional corporations such as TeleRare Health Medical PC, responsible for your failure to obtain such consent. 

 

11. Your Responsibilities and Acceptable Use 

11.1 Accurate Information. 
You agree to: 

• Provide accurate, current, and complete information about yourself and, where applicable, the person you represent; 

• Inform your clinicians about changes in your health, medications, or circumstances; and 

• Promptly report any errors or concerns in your information to your clinicians. 

11.2 Proper Use of the Platform. 
You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to: 

• Use the Platform in any way that violates applicable law or regulations; 

• Threaten, harass, abuse, defame, or otherwise harm others; 

• Attempt to gain unauthorized access to any systems or data; 

• Introduce malware or other harmful code; 

• Interfere with or disrupt the Platform or its security; 

• Reverse engineer, decompile, or disassemble any part of the Platform; or 

• Use the Platform to impersonate any person or entity or misrepresent your affiliation. 

We may suspend or terminate your access to the Platform if we reasonably believe that you have violated these obligations. 

 

12. Third-Party Services and Links 

The Platform may refer to, integrate with, or allow access to third-party services or content, including: 

• AI calling vendors; 

• Health information exchange services; 

• Laboratories; and 

• Third-party websites or patient portals. 

Any exchange of protected health information is conducted under Business Associate Agreements which place third parties under the same obligations as we are under to protect your health information in accordance with HIPAA regulations. 

 

13. Intellectual Property 

13.1 Ownership. 
TeleRare Health, LLC owns all rights, title, and interest in and to the Platform, including all software, user interfaces, designs, logos, trademarks, and other content, except for content owned by others (such as PHI and content owned by clinicians or partner organizations). 

13.2 License to Use the Platform. 
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform solely for your personal healthcare-related purposes. 

You may not: 

• Copy, modify, or create derivative works of the Platform; 

• Distribute, sell, lease, or sublicense the Platform; 

• Reverse engineer or attempt to derive the source code of any part of the Platform; or 

• Remove or alter any proprietary notices. 

13.3 Your Content. 
You retain ownership of the information you provide through the Platform about yourself or the person you represent. You grant TeleRare Health, LLC, TeleRare Health Medical PC, other professional corporations with whom we contract, and our partner healthcare organizations a non-exclusive, worldwide, royalty-free license to use such information as reasonably necessary to provide services, operate the Platform, comply with legal obligations, and perform permitted analytics and quality improvement, consistent with applicable law and our Privacy Policy. 

 

14. Disclaimers 

14.1 No Warranties. 
The Platform is provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, TeleRare Health, LLC disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing or usage of trade. 

We do not warrant that: 

• The Platform will be uninterrupted, secure, or error-free; 

• Any defects will be corrected; 

• The information obtained from HIEs or other third parties will be accurate, complete, or up to date; or 

• AI-generated transcripts or draft notes will be accurate or complete. 

14.2 Medical Disclaimers. 
Any educational content, summaries, or AI-generated information made available through the Platform do not constitute medical advice and should not be relied upon as a substitute for professional medical judgment. Always consult a licensed clinician for medical advice, diagnosis, or treatment. 

14.3 High-Risk Uses. 
The Platform is not designed for high-risk or safety-critical uses (such as life-support decisions or real-time monitoring in critical care settings). We disclaim all liability arising from such uses. 

 

15. Limitation of Liability 

To the fullest extent permitted by applicable law: 

• TeleRare Health, LLC and its officers, directors, employees, contractors, and agents will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages (including lost profits or lost data) arising from or related to your use of or inability to use the Platform, even if advised of the possibility of such damages. 

• Our total aggregate liability to you for all claims arising from or related to the Platform or these Terms will not exceed the greater of (a) the amount, if any, you paid directly to TeleRare Health, LLC for use of the Platform in the twelve (12) months before the claim arose, or (b) one hundred U.S. dollars (US $250). 

The limitations in this section apply to all theories of liability, whether based on contract, tort (including negligence), strict liability, or otherwise, and regardless of the form of action. 

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. 

 

16. Indemnification 

You agree to indemnify, defend, and hold harmless TeleRare Health, LLC and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: 

• Your violation of these Terms or applicable law; 

• Your misuse of the Platform; 

• Your failure to obtain required consent before you record communications; or 

• Your use of the Platform on behalf of another person without appropriate legal authority. 

This indemnity does not apply to the extent that claims arise from TeleRare Health’s own gross negligence or willful misconduct. 

 

17. Governing Law and Dispute Resolution 

17.1 Governing Law. 
These Terms and any disputes arising out of or related to them or the Platform will be governed by the laws of the State of Minnesota, without regard to its conflict of law rules. 

17.2 Venue. 
You agree that the state and federal courts located in Minnesota will have exclusive jurisdiction over any legal action or proceeding arising out of or related to these Terms or your use of the Platform, and you consent to the personal jurisdiction and venue of those courts. 

 

18. Changes to These Terms 

We may update these Terms from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. 

• When we make changes, we will clearly mark this version as “Superseded” at the top of the page and provide a link to the main Terms of Use page where you will be able to find links to the current version and all historical versions. 

• We will provide notice of material changes by at least: 

• Sending an email to the contact email address associated with your account; and 

• Posting the updated Terms of Use on our website. 

The current version and all historical versions of these Terms of Use are available at: 

https://www.telerare.com/terms-platform  

Unless otherwise required by law, updated Terms will become effective when posted. Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Platform. 

 

19. Termination 

We may suspend or terminate your access to the Platform at any time for any lawful reason, including if we reasonably believe that you have violated these Terms, misused the Platform, or engaged in fraudulent or harmful behavior. 

You may stop using the Platform at any time. Termination of your Platform access does not affect the ongoing validity of your medical records or your rights under HIPAA. We and/or your healthcare organization will continue to retain medical records as required by law. 

Sections of these Terms that by their nature should survive termination will continue in effect (including, without limitation, ownership provisions, disclaimers, limitations of liability, indemnity, and dispute resolution provisions). 

 

20. General Provisions 

• Entire Agreement. These Terms, together with our Privacy Policy and any additional terms presented within the Platform, constitute the entire agreement between you and TeleRare Health, LLC regarding your use of the Platform. 

• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect. 

• No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. 

• Assignment. You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent. We may assign these Terms, in whole or in part, without notice, including in connection with a merger, acquisition, or sale of assets. 

• Third-Party Beneficiaries. Except as expressly stated, there are no third-party beneficiaries to these Terms. 

• Contact Information. If you have questions about these Terms or the Platform, you may contact us at: 

 
TeleRare Health, LLC 
(651) 317-4926 

contactus@telerarehealth.com  

3265 Lexington Ave S, Eagan, MN 55121, USA